Merchant Terms

1. Introduction

These Merchant Terms govern the use of Zirro by businesses ("Merchants") who use the platform to sell products or services.

2. Role of Zirro

Zirro provides infrastructure to enable merchants to manage their business, including storefronts, bookings, orders, customer communication, and payments. Zirro is not the merchant of record unless explicitly stated in a separate written agreement.

3. Payments

Payments are processed via trusted third-party payment providers. Merchants are responsible for:

• Connecting and maintaining their payment account
• Complying with payment provider onboarding and verification requirements
• Following all payment provider terms, risk rules, and prohibited business rules
• Managing customer refunds, disputes, and chargebacks

4. Payouts

Zirro does not hold merchant funds. Payout timing, reserves, verification requirements, and processing are controlled by the applicable payment provider.

5. Fees

Merchants may be charged fees for use of Zirro, including:

• Subscription fees
• Transaction or platform fees, where applicable
• Fees for add-ons, premium features, or usage-based services

6. Merchant Responsibilities

Merchants must:

• Provide accurate product, service, price, availability, and business information
• Comply with laws and regulations in their jurisdiction
• Handle customer support, fulfilment, refunds, and disputes
• Keep account, tax, contact, and payout information accurate and up to date
• Use Zirro in accordance with our Acceptable Use Policy

7. Enforcement

Zirro may suspend, restrict, or terminate merchant accounts that pose risk to customers, the platform, payment partners, or legal compliance.

8. Contact